Customer Service is the commitment to providing value added services to external and internal customers, including attitude knowledge, technical support and quality of service in a timely manner. Exceptional Customer Service is the ability of an organization or individual to constantly and consistently exceed the customer’s expectations. STL Communications rewards its people on exceptional customer service. We do this through our gold coin contest. Whenever an employee goes above and beyond as told to management through a customer email, phone call, or another employee, they are awarded 1 gold coin. The employee with the most gold coins at the end of the year is awarded $1,000 cash.
Congratulations to Greg Hall for the 2011 award! Pictured to the right are Steve Leidholdt (President and CEO) and Greg Hall (Technician Extraordinaire). Greg provides installation, project management, and expert support services for Avaya IP Office, Nortel, and Avaya CM phone systems. He is good at what he does and it shows.
Thank you Greg for your Exceptional Customer Service in 2011! We appreciate it and so do our customers!