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Every solution is engineered to fit into a customer’s telephony environment, and matched to the communication business challenges. STL Communications has highly certified engineering resources that not only understand the Avaya solution portfolio, but also the multitude of Avaya Dev-Connect partners surrounding these solutions. STL engineers strive to gain a clear understanding of the business environment and what is the most efficient, cost conscious avenue for accomplishing the needs of the business. Our engineering staff believes that “technology should enable process”, not the other way around.
The following is a list of just some of the solutions we can design for your organization:
- SME Communication and Collaboration
- IP Office
- VM Pro and embedded
- Contact Store recording
- Contact Center Reporting
- Avaya Dev Connect partners
- Peripheral add-on applications
- Enterprise Communication and Collaboration
- Avaya Aura CM
- Avaya Communication Manager
- Avaya Modular Messaging
- Avaya Aura Messaging
- Avaya one-X applications
- Contact Center Design
- On-site or remote contact center review – consult and review for ways to enhance the caller experience or routing efficiencies for the improvement of the customer experience
- Contact Center Professional Services – provide professional advice in regards to call vectoring, skills based routing, reporting
- CTI
- Multi-media
- IVR
- Call Recording
- Workforce Management
- Outbound call management
- Data Networking
- Avaya switches and routers
- Wireless LAN access points and controllers
- Network management applications
- Security provisioning
- Video Conferencing
- Voice and Data Carrier Services
- Telecom Audit
- T1/PRI
- SIP
- MPLS
- PSTN
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