Full-Coverage Switch Only
With options for 8x5 and 24x7, this maintenance coverage is ideal for customers looking for traditional, end to end maintenance coverage for their communication system only. Coverage includes:
- On-site Tech Dispatch
- Annual Preventative Maintenance
- On-site Parts Replacement
- 7x24x365 proactive monitoring
- Secure Access Layer (SAL) concentrator - STL Communication is one of the few Avaya Business Partners who has deployed this technology as the next generation remote-access architecture providing a simplified approach to network management, security, reliability, and flexibility.
- Expert Response – for every call our technician gets into your system and checks the alarm. Many times the alarm has cleared itself and requires no further interaction. Our technicians don’t stop there. They analyze the alarm log and look for reoccurring alarms and seek to find the problem within the problem ensuring future up time for your communications environment
- Custom Notification Services – for each alarm and thus trouble ticket entered, you are notified three times:
- 1st when the ticket is entered
- 2nd when the technician picks up the ticket
- 3rd when the trouble ticket has been closed (cleared)
- Avaya Supported – STL Communication maintenance customers are backed by the peace of mind of having Avaya Tier III and IV support
Full-Coverage Switch and Sets
With options for 8x5 and 24x7, this maintenance coverage is ideal for customers looking for traditional, end to end maintenance coverage for both the communication system and the end desktop devices. Coverage includes all items listed above with the addition of the desktop instruments.